FAQ

Upon receipt of your order, we move as quickly as possible to forward it to one of our partners located in Europe or Asia. Processing your order (before shipment) requires a maximum of 1 to 3 business days. The packaging used is kept to a strict minimum for ecological reasons, but also to allow you to receive free delivery on all our products.

Here are the average times for receiving your package (including shipping and delivery times):

France: 7 to 15 business days.

Europe: 7 to 15 business days.

North America (Canada & USA): 10 to 25 business days.

Africa, South America, Asia, and French Overseas Territories: 10 to 35 business days.

Please know that our team makes every effort to ensure you receive your package as quickly as possible.

Depending on the items ordered, your products may be sent in different packages.

We work with various partners to offer you a wide range of quality products and to ensure you receive your items as quickly as possible. If your products are shipped by different partners, you will receive your order in several packages.

Therefore, if you have not received your entire order in a single package, do not worry; the rest will arrive shortly.

If it has been less than 15 days since you placed your order, this is normal. Our delivery times range between 7 to 20 business days in France and in Europe, and up to 40 days for the rest of the world.

You will generally receive your order in about fifteen days, but please be aware that times may be longer.

Our artisans and producers ship your orders directly from their countries to allow us to reduce intermediaries. This logistics approach has two advantages: offering you the best possible prices and reducing transport time and unnecessary intermediate packaging for our products.

We will provide you with your tracking number as soon as your package is handed over to the carrier by our artisans.

Tracking information on the La Poste website only appears once the customs clearance stage has been completed, for example. Do not worry, your package is on its way. Please try the tracking number again a few days after your first attempt; it should normally be recognized.

If your order has not yet been shipped, you can cancel it at no cost. Simply contact us by email at contact@ma-fleur-de-vie.com, indicating your order number, your full name, and your request to cancel.

If your order has already been shipped, you can cancel it once you have received it. Contact us via email as well, and we will let you know the procedure to follow. Return shipping costs will, however, be at your expense in this case.

If you wish to buy one of our products, simply click on the "Add to cart" button, then on "View cart and checkout," and finally "Proceed to payment." Then, just follow the payment steps to complete your order.

Once received, we will prepare your order and send you a confirmation email when your package is sent.

We accept payments by Visa, Mastercard, and also via PayPal.

All payments on our site are 100% secure with data encryption via an SSL protocol.

You can therefore place your orders with us without worry.

If you wish to purchase a large quantity of products from us, you can do so directly on our online store. Please contact us beforehand to ensure we have sufficient stock and to obtain an exclusive discount.