We ship worldwide. However, please contact us at contact@ma-fleur-de-vie.com if you would like to have your order delivered to Africa, South America, or the French Overseas Territories (DOM-TOM). Shipping costs for these destinations are sometimes very high, and we accept or refuse to ship to you on a case-by-case basis.
Upon receipt of your order, we work as quickly as possible to transfer it to one of our partners located in Europe or Asia. Processing your order requires an average period of 3 business days. Once your order has been shipped, you will receive a confirmation email with the associated tracking number(s).
Here are our average delivery times (including shipping and delivery times):
France & Europe: 7 to 15 business days.
North America (Canada & USA): 10 to 25 business days.
Africa, South America, Asia, and the French Overseas Territories: 10 to 35 business days.
Please be assured that our team does everything possible to ensure you receive your package as quickly as possible.
SHIPPING COSTS
We currently offer tracked shipping on all our products. Therefore, there are no shipping costs to be added to your order. The packaging used for the parcels is reduced to the bare minimum for ecological purposes, but also to allow you to enjoy free shipping on all of our products.
MY ORDER IS INCOMPLETE, IS THIS NORMAL?
Depending on the items ordered, your products may be sent in separate packages.
We work with various partners in order to offer you a wide range of products and to ensure you receive your items as quickly as possible. If your products are shipped by different partners, you will receive your order in several packages. If you have received multiple tracking numbers, it is because your order consists of several packages.
Therefore, if you have not received your entire order in a single package, do not worry; the rest will arrive shortly.
HOW CAN I TRACK THE PROGRESS OF MY ORDER?
You can track your order directly on our site on our order tracking page. You can follow the information provided by the carrier by entering your email address and your order number, or directly by using the tracking number(s) provided to you in the shipping confirmation email.
If your tracking number is unknown: do not worry, your package is indeed on its way. Please enter the tracking number again a few days after your first attempt; it should normally be recognized. There may be a slight delay in the receipt of information sent by the carrier for your package.
WHAT ARE THE DELIVERY HOURS?
Items are delivered according to the procedures of your local post office and are usually delivered during business hours (Monday to Saturday, 9 a.m. to 5 p.m.).
WHAT HAPPENS IN CASE OF A MISSED DELIVERY?
Do not worry; most of our items will be left in your mailbox if they are small enough. If the postman does not have access to your mailbox or your package is too large, your package will be left at your local post office so that you can collect it.
I MADE A MISTAKE IN THE DELIVERY ADDRESS, WHAT SHOULD I DO?
If your order has not yet been shipped (less than 2 days after the order date), we can still change the delivery address free of charge. Contact us immediately at contact@ma-fleur-de-vie.com, and we will be happy to update it. Simply send us your corrected address along with your order number, and we will modify your information.
If your order has already been shipped (you have received our shipping confirmation email), then no changes can be made to the order. You will then be responsible for the proper receipt of your package. In this case, we advise you to contact your local post office with the provided tracking number to explain the situation and correct your address before its final delivery.
CAN I CANCEL MY ORDER?
If your order has not yet been shipped, you can cancel it free of charge. Simply contact us by email at contact@ma-fleur-de-vie.com, indicating your order number, first and last name, and your wish to cancel it.
If your order has been shipped, you will be able to cancel it once you have received it. Please contact us via email at contact@ma-fleur-de-vie.com so that we can provide you with the return address. Return shipping costs will be at your expense, and the products must be in their original condition.
I WISH TO RETURN MY ITEM, CAN I SEND IT BACK?
Returns are accepted as long as they do not exceed 14 days following receipt of the package. However, all returned products must be in perfect condition, and return costs are at your expense. In this case, please contact us at contact@ma-fleur-de-vie.com so that we can provide you with the return address.
